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Verizon Issues Reaching Alamance County 911

Written by Alamance County Webmaster on . Posted in Announcements, C-Com, County News, General News, Public Safety, Website Announcements.

FOR IMMEDIATE RELEASE 10/1/2024

Alamance County Government

Contact: Sherry Hook

Sherry.Hook@alamance-nc.com


Please be advised that Verizon and other cell phone carriers that are associated with Verizon and Verizon’s network are having issues getting through to 911 due to extreme static on the line. At this time, the issue is not affecting AT&T. If you are unable to get through to 911 on Verizon service or a phone associated with Verizon please call the Alamance County non-emergency line at 1-336-570-6777. The issues with Verizon are occurring nationally and not just locally.

Alamance County will continue to provide updates as new information regarding operability is received.

Alamance County 911 Non Emergency Number Down Correction

Written by Alamance Webmaster on . Posted in Announcements, C-Com, County News, General News, Public Safety.

Please be advised that the Alamance County 911 Non Emergency Number is inoperable due to technical issues. Those needing non emergency assistance can use 336-570-6776 or 336-570-5778. This is for non emergency calls only, 911 should continue to be used for emergency calls.

Alamance County will continue to provide updates as new information regarding operability is received.

Alamance County 911 Non Emergency Number Down

Written by Alamance Webmaster on . Posted in Announcements, C-Com, County News, General News, Public Safety.

Please be advised that the Alamance County 911 Non Emergency Number is inoperable due to technical issues. Those needing non emergency assistance can use 336-570-6777 or 336-570-6778. This is for non emergency calls only, 911 should continue to be used for emergency calls.

Alamance County will continue to provide updates as new information regarding operability is received.

Century Link Outages Affect Calls to Alamance 911 Center

Written by Alamance Webmaster on . Posted in Announcements, C-Com, County News, General News, Public Safety.

Please be advised that Century Link/AT&T is experiencing outages that affect 911 service for residents in the Gibsonville area. Some residents are unable to use their landline or internet service phone to call 911.

Alamance County urges customers in this area to use a cell phone or find alternate options to contact the Alamance County Communications Center (911) in case of emergency.

Century Link/AT&T is currently unable to give estimates for time of repair, but staff are working to restore service as quickly as possible.

Alamance County will continue to provide updates as new information is received.

Century Link Mobility Outages May Affect Calls to Alamance 911 Center

Written by Alamance Webmaster on . Posted in Announcements, C-Com, Community, County News, General News, Public Safety.

Please be advised that Century Link is experiencing mobility network service outages due to downed phone lines. This may affect 911 service in Mebane.

Century Link is currently unable to give estimates for time of repair, but staff are working to restore service as quickly as possible.

In case of emergency, please continue to dial 911 first. If your call does not go through, please dial (336) 570-6777.

Alamance County will continue to provide updates as new information is received.

County Preps for Upcoming Weather Event

Written by Alamance Webmaster on . Posted in Announcements, C-Com, County News, Emergency Management, EMS, General News, Health, Public Information Office, Public Safety, Shelters, Social Services, Storm Information.

Due to the impending winter storm, the County is currently working to ensure that services remain available to residents.

The County is planning to activate the Emergency Operations Center early Sunday morning staffed with emergency services departments and community partners. The Sheriff’s Department, EMS, and Central Communications (911) are working to up-staff in order to accommodate the anticipated bad weather.

At this time, Social Services and the Health Department are preparing to set up a shelter in case there is significant weather that impacts power. The County will provide information once the decision is made to open the shelter to the public.

For assistance pertaining to the winter storm, please call the Alamance County Emergency Operations Center at 336-290-0362.

Multiple Carriers Experiencing Outages Affecting Calls to Alamance 911 Center

Written by Alamance Webmaster on . Posted in Announcements, C-Com, County News, General News, Public Safety.

Please be advised that the NC Department of Information Technology has received notice from multiple carriers that there are issues with both wireline and wireless services across the southeast portion of the country.

According to L.V. Pokey Harris, Executive Director of the North Carolina 911 Board, “Carriers are addressing the issues at their respective levels and working toward a resolution.”

In case of emergency, please continue to dial 911 first. If your call does not go through, please dial the alternate emergency number (336) 570-6777.

Alamance County will continue to provide updates as new information is received.

AT&T Outages Affects Calls to Alamance 911 Center

Written by Alamance Webmaster on . Posted in Announcements, C-Com, General News, Public Safety.

Please be advised that AT&T is experiencing outages that is affecting 911 service in Alamance County. Approximately 13,144 AT&T customers with local 336 exchanges including: 278, 440, 538, 584, 585, and 586 are unable to use their landline or internet service phone to call 911. At this time, the concentration of residents that have been affected reside in West Burlington (including the hospital), Elon, Gibsonville, and Northern Alamance County Communities.

AT&T is currently unable to give estimates for time of repair, but AT&T staff are working to restore service as quickly as possible.

Alamance County urges AT&T customers in these areas to find alternate options to contact the Alamance County Communications Center (911) in case of emergency.

Alamance County will continue to provide updates as new information is received.

Update #1:

To ensure connection to emergency services in Burlington, AT&T customers should call (336) 570-6777 for medical emergencies and (336) 229-3500 for police or fire emergencies occurring in Burlington.