AT&T and Verizon Outages Resolved
The AT&T and Verizon network degradation that impacted 911 call routing and caller location
have now been resolved.
Alamance County will continue to provide updates if any new information is received.
Multiple Carriers Experiencing Outages Affecting Calls to Alamance 911 Center
Please be advised that the NC Department of Information Technology has received notice from multiple carriers that there are issues with both wireline and wireless services across the southeast portion of the country.
According to L.V. Pokey Harris, Executive Director of the North Carolina 911 Board, “Carriers are addressing the issues at their respective levels and working toward a resolution.”
In case of emergency, please continue to dial 911 first. If your call does not go through, please dial the alternate emergency number (336) 570-6777.
Alamance County will continue to provide updates as new information is received.
AT&T Outages Affects Calls to Alamance 911 Center
Please be advised that AT&T is experiencing outages that is affecting 911 service in Alamance County. Approximately 13,144 AT&T customers with local 336 exchanges including: 278, 440, 538, 584, 585, and 586 are unable to use their landline or internet service phone to call 911. At this time, the concentration of residents that have been affected reside in West Burlington (including the hospital), Elon, Gibsonville, and Northern Alamance County Communities.
AT&T is currently unable to give estimates for time of repair, but AT&T staff are working to restore service as quickly as possible.
Alamance County urges AT&T customers in these areas to find alternate options to contact the Alamance County Communications Center (911) in case of emergency.
Alamance County will continue to provide updates as new information is received.
Update #1:
To ensure connection to emergency services in Burlington, AT&T customers should call (336) 570-6777 for medical emergencies and (336) 229-3500 for police or fire emergencies occurring in Burlington.
Households of Alamance County Can Apply for Low- Income Energy Assistance Starting Dec. 3
Households in Alamance County containing a person aged 60 or more, or someone receiving disability benefits and services through the NC Division of Aging and Adult Services can apply for help covering the cost of heating their homes starting Monday, Dec. 3. All households can apply from Wednesday, Jan. 2, 2019 through Friday, March 29, 2019.
The federally funded Low-Income Energy Assistance Program provides eligible households with a one-time payment to their heating vendor to offset the high cost of heating during the cold-weather months. Depending on the household’s primary heating source, the payment will be $200, $300, or $400.
Last year, the program provided approximately $32 million to help 128,160 households pay their heating bills from December 2017 through March 2018.
To be eligible, a person must:
- Have at least one U.S. citizen or non-citizen who meets eligibility criteria
- Have income equal to or less than 130 percent of the federal poverty limit, such as:
- For a household of one, an income of $15,782 or less
- For a family of four, an income of $32,630 or less
- Have resources, such as saving and checking accounts, cash on hand, at or below $2,250
- Be responsible for their heating cost
Alamance County households who want to apply for energy assistance can only do so in person at the Alamance County Department of Social Services office located at:
319 North Graham-Hopedale Road
Burlington, NC 27217
Social Services will be accepting applications from households with a person aged 60 or more, or someone receiving disability benefits and services through the NC Division of Aging and Adult from Monday, Dec. 3, through Monday, Dec. 31, with the exception of December 24-26 when the Department of Social Services will be closed. Hours for the site are 8am-5pm. All households may apply from Wednesday, Jan. 2, 2019 through Friday, March 29, 2019.
For more information on the Low-Income Energy Assistance program, go to https://www.ncdhhs.gov/assistance/low-income-services/low-income-energy-assistance or call the Alamance County Social Services Office at 336-570-6532 from 8am-5pm.
NOTICE OF MEETING LOCATION CHANGE & RECESSED MEETING FOR NOVEMBER 19, 2018
PLEASE TAKE NOTICE that the Alamance County Board of Commissioners will convene on Monday, November 19, 2018, at 7:00 p.m. at their regular meeting location in the Commissioners’ Meeting Room. In anticipation of a larger attendance, the Alamance County Board of Commissioners will then recess this meeting to Alamance County Historic Courthouse, 1 Court Square, Graham, NC at 7:15 p.m. on November 19, 2018.
Insurance Commissioner Mike Causey to assist with Operation Medicine Drop take back event in Alamance County
WHO: Insurance Commissioner and Safe Kids NC Chairman Mike Causey
WHAT: Operation Medicine Drop – project of Safe Kids NC and Safe Kids Alamance County
WHERE: Harris Teeter 2727 S. Church Street Burlington, NC
WHEN: 10 a.m. Saturday, October 27, 2018 (Media should arrive by 9:45 a.m.)
Insurance Commissioner and Safe Kids NC Chairman Mike Causey will be available to the media at 10:00 a.m. as part of a special Operation Medicine Drop event — Saturday, October 27 – at Harris Teeter on S. Church Street in Burlington, N.C.
North Carolinians are encouraged to safely dispose of unused or expired medications as a part of Operation Medicine Drop – a partnership of North Carolina Safe Kids lead by the NC Department of Insurance, the State Bureau of Investigation, and the Drug Enforcement Agency. The entire event lasts from 10 a.m. to 2 p.m.
During Operation Medicine Drop events, people can drop off over-the-counter drugs, prescriptions, samples and pet medications with no questions asked. Law enforcement partners will help dispose of the medications in the same secure way they dispose of other drug items. Drugs should not be flushed or thrown away in the garbage because they may contaminate water sources.
About Safe Kids North Carolina
Safe Kids North Carolina is dedicated to preventing childhood injury, the number one cause of death for children in North Carolina. For more information, contact coordinator Shannon Bullock at 919.647.0081 or Shannon.Bullock@ncdoi.gov.
Alamance County Emergency Services Association Annual Presentation of Awards
On Wednesday, October 24, the Alamance County Emergency Services Association held their annual cookout hosted by the Eli Whitney Fire Department. The event honored those members who have served 20, 30, and 40 years. Landon Massey, President of the Alamance County Emergency Services Association, Amy Galey, Chair of the Alamance County Board of Commissioners, and Bob Byrd, Alamance County Commissioner, presented awards to the following:
Fire Service Awards: 20 Years
- Steve Lineberry – Swepsonville Fire Department
- Donnie West – Pleasant Grove Fire Department
- Tommy Rumley – Graham Fire Department
- Kevin Squires – Graham Fire Department
- Allen Maness – Graham Fire Department
- Kevin Pickard – Graham Fire Department
- Jason Fogleman – Gibsonville Fire Department
- Perry Foust – Gibsonville Fire Department
Fire Service Awards: 30 Years
- Jimmy Hinshaw – Mebane Fire Department
- Terry Jordan – Haw River Fire Department
Fire Service Awards: 40 Years
- John Beaudry – Swepsonville Fire Department
EMS Service Awards: 20 Years
- Ken Cheek
- Shawn Rudd
- Kyle Buckner
- Jason Mansfield
EMS Service Awards: 30 Years
- Eddie Thomas
The Alamance County Emergency Services Association helps to provide a forum for communication between emergency services agencies as well as recognizes those individuals who have dedicated so much of their life to the field of emergency services.
For more information, please contact Landon Massey, President of the Alamance County Emergency Services Association at (336) 227-1365 or Landon.Massey@alamance-nc.com.
Fifth Rabies Case Confirmed in Alamance County
BURLINGTON – On October 19, the North Carolina State Laboratory of Public Health in Raleigh confirmed Alamance County’s fifth case of rabies for the year.
On October 19, Alamance County Health Department was notified that a dog came in contact with a bat on Hickory Lane in Burlington. The health department sent the bat to the State Laboratory for Public Health for testing and the bat was positive for rabies. The dog was reported to be current on its vaccinations and did receive a vaccine booster. There was no direct human contact with the bat.
If you live in this area and have outside pets, you should examine them for any wounds that may have come from contact with this bat and notify animal control or the health department’s Environmental Health office at (336) 570-6367 if you have questions or concerns.
If you are bitten by any animal:
- Wash the wound with soap and running water for ten (10) minutes and seek medical attention immediately.
- Write down the location of the animal and a description of the animal to provide to animal control. If the animal is someone’s pet, also get the owner’s name and address. Give this information to animal control or the health department.
- Do not try to catch any wild or stray animal
“The best way to protect your pet from rabies is by vaccinating them and keeping up-to-date on vaccinations,” states Environmental Health Director Terri Craver. “It is the law in North Carolina.”
Tractor Supply on Garden Road vaccinates cats and dogs every Saturday. Call 336-586-9222 for more information. In addition, Pet Supermarket on South Church Street vaccinates dogs and cats every other Sunday. Cost is $21.00. For more information, call 336-584-8044.
Last year, Alamance County had three confirmed animal cases of rabies.
For more information or questions about rabies control and vaccinations requirements, contact the health department’s Environmental Health office at (336) 570-6367.
October 12, 2018: Alamance County Government Offices Opening at 10am
Alamance County Government Offices will be opening at 10am on Friday, October 12, 2018.
For general questions relating to emergency operations, please call 336-290-0362.